Terms

PRIVACY POLICY

PERSONAL INFORMATION

Broken Star Apparel collects any Personal Information regarding a specific person. This information includes, but is not limited to name, address, telephone number, email address, birth date, information about the person’s activities and purchases. This also includes sensitive information, such as your credit card number.

THE INFORMATION WE GATHER

At Broken Star Apparel we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discounts, and special promotions.

AGGREGATE DATA AND INFORMATION USAGE

Along with personal information, we collect and store records about the products purchased pages viewed by all visitors to our website. This data is aggregated to provide us with specific shopping trends on our website. Our Web servers automatically collect information about each visitor who requests Broken Star Apparel Web pages, including your computer’s IP address. Through the use of this information, we are able to tailor a unique shopping experience for our customers.

CLICK-STREAM DATA AND COOKIE TECHNOLOGY

Click-Stream information is used to process your order and ensure delivery to you. This information will allow us to see how what pages are visited and what features are used. In addition, this information is aggregated to disseminate current shopping trends of our consumers. This information will not reveal your identity or be linked to you personally. Broken Star Apparel may also utilize cookies to analyze data as well. Any information that these third parties collect via cookies and action tags is completely anonymous. We use this information to complete, analyze and support your purchases from BrokenStarApparel.com and use of the BrokenStarApparel.com web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be provided only to our staff and any third-party involved in the completion of your transaction.

EMAIL SUBSCRIPTION PREFERENCES

Providing Broken Star Apparel your e-mail address opts you in to receive Broken Star Apparel e-mail newsletters. You may choose at any time to discontinue receiving e-mail newsletters by opting out or unsubscribing. Broken Star Apparel will not rent, sell or give your e-mail address to any other organization for the purposes of marketing or solicitation. Broken Star Apparel will need to supply your e-mail address to specific service providers who deliver e-mail on our behalf. However, third-party service providers are contractually prohibited from using your information for any purpose other than in accordance with the terms of their agreements with Broken Star Apparel.

*Please note: You may be contacted by email, mail, or telephone regarding any placed order on BrokenStarApparel.com

COMMUNICATIONS FROM LIFTED RESEARCH GROUP OTHER COMPANIES

Broken Star Apparel uses third-party companies to help us provide products and services to you, to assist in market research, to manage personal and sensitive information, or to fulfill promotions and communicate with you.  BrokenStarApparel.com is not responsible for privacy practices of these companies. All companies that work with Broken Star Apparel are restricted from using any information in any manner other than providing you with the products and services available from Broken Star Apparel.

PRIVACY NOTES

Broken Star Apparel may provide links to Web sites outside of BrokenStarApparel.com as an added convenience/service to the user. Additionally, affiliates of BrokenStarApparel.com may link to our site. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services.
Broken Star Apparel is not responsible for the privacy, terms of use or other policies of any other Web site.

Broken Star Apparel will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property or safety of BrokenStarApparel.com, our users or others.

PRIVACY POLICY CONSENT AND CHANGES

By using the BrokenStarApparel.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.

INTERNATIONAL SHIPPING POLICIES

Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination. All packages shipping internationally cannot exceed 4lbs.

Standard Shipping

Please allow 10-25 business days for orders shipping internationally to be delivered.

Customs and Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.

PO Boxes

Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.

Holiday Schedule

Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
• New Year’s Day
• Martin Luther King’s Birthday
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving Day
• Christmas Day

Returns

For Returns, please submit the following information to [email protected]

First Name:
Last Name:
Mailing Address:
Mailing Address 2:
City/State/Zip:
Country:
Reason for Return:
Order #: